FAQ: Frequently Asked Questions

If questions are not listed on this page, please ask through the Contact page.

SHIPPING
How long does it take to ship an item?
2-4 weeks shipping & delivery for most items including postcards, books and smaller print sizes. Prints 16x24 or larger can take up to 6 weeks.
Do you ship internationally?
Yes, we ship internationally. Our shipping prices are only for shipping the item to the provided address and do not include any custom or tariff costs in your country. Please research your country's custom regulations before you order an item. If there are special instructions on how to ship an item to your country, include it with the order in the provided message box at checkout.
How much does it cost for Shipping and Handling?
Shipping is based on the total amount purchased. Our price list for domestic and international deliveries can be viewed at Prices / Shipping page.
What company do you use to ship items?
We use USPS (United States Postal Service).
How are prints shipped?
8x10 prints and matted prints are shipped in a rigid envelope. All others are sent rolled in a shipping tube to avoid creases and bending in shipping.
My item is an international delivery and has not arrived within the stated timeframe. What should I do?
The first thing you will want to do is inquire with your country's mail custom department. Sometimes items are held up in customs. If your item is not held up in customs, please use the Contact Form and inquire about your order. Provide your order number and date of order so we can look it up in our system. Also, select the appropriate "Inquiry Subject" so your message is delivered to the proper department.
My item is a US delivery and has not arrived within the stated timeframe. What should I do?
Please use the Contact Form and inquire about your order. Provide your order number and date of order so we can look it up in our system. Also, select the appropriate "Inquiry Subject" so your message is delivered to the proper department.
There is a problem with the order that arrived. What should I do?
Please use the Contact Form and explain the problem. Provide your order number and date of order so we can look it up in our system. Also, select the appropriate "Inquiry Subject" so your message is delivered to the proper department.
I ordered multiple items including a book, but not all items arrived. What should I do?
Books are sent separately from the prints and postcards, so arrival tim se will be different. If all of your items have not arrived within the stated timeframe, please use the Contact Form and inquire about your order. Provide your order number and date of order so we can look it up in our system. Also, select the appropriate "Inquiry Subject" so your message is delivered to the proper department.
PRINTS
What is the difference between Glossy Prints, Matte Prints and Canvas Giclees?
Glossy Prints: Glossy prints are on coated paper with a very smooth, shiny reflective surface and have a high-contrast appearance.

Matte Prints:
Matte prints have a slight gloss with a subtle, often pearl-like texture. Matte prints show less glare than glossy prints.

Canvas Giclees:
Canvas giclees are printed on textured canvas similar to the surface of a painting giving it an "art" look. Once the canvas is stretched and wrapped, it can be hung on the wall just as it is without any framing.
What sizes are prints available in?
All prints are available as 8x10,11x14 and 12x18 Glossy Prints. Most are also available in larger sizes and formats (Luster, Canvas, etc..) but each image needs to be looked at individually for size and format availability. Below each enlarged image, there is a drop down menu which shows all available formats and sizes for that photograph.

To see a list of the photographs available in the largest formats (40x60) Click Here.
I would like my print matted. Is this possible?
Glossy prints in select sizes can be double matted for additional fee. Matting is off-white and then shrink wrapped. Note: matting is not acid-free.

$10: Glossy 8x10 prints
$15: Glossy 11x14 prints
$20: Glossy 12x18 prints
I would like my canvas giclee stretched and wrapped. Is this possible?
Yes. Canvas giclees can be stretched and wrapped for additional fee.
$100 for sizes up to 24"x36"
$200 for sizes 28"x40", 34"x50" & 40"x60"
How are prints shipped?
8x10 prints and matted prints are shipped in a rigid envelope. All others are sent rolled in a shipping tube to avoid creases and bending in shipping.
I would like to order a print on aluminum. Do you do this?
Aluminum prints are available for select images. An example can be seen on our Prices / Shipping page. Please inquire through our Contact Form (subject: Print / Postcard Orders)
Why are some images not available in larger sizes?
If an image is not available in our larger sizes, most likely that means the image will lose its clarity in those sizes. The printing options shown are the sizes which can hold the quality for that particular image. If you would like for us to double check an image's largest printable size, you can fill out our Contact Form and ask. Let us know the image name and the desired size.
Do you sell digital files?
Generally the answer is "no". But we do make occasional exceptions and license digital files to museums, advertising agencies, public spaces and certain interior design projects. We also license images to reputable magazines, publications and rights managed commercial projects. All projects have a healthy budget or large media exposure to offset the risk of having digital files out in the public realm.

Fill out our Contact Form (subject: Licensing) and let us know what the usage will be, the size and the budget. Provide as much details on the project as possible. You will also have to work with a reputable printer that will assure us in writing that the files will be destroyed after the project is completed.
I would like to order a very large print, possibly divided in sections, for a large installation. Is this possible?
We have completed several projects in which images were printed larger then 8' high and 10' wide. An example can be seen on our Prices / Shipping page.

If you are interested in purchasing a large installation piece, fill out our Contact Form (subject: Licensing) and let us know the details of your project including image name, images size, location of installation and approximate project budget.
Do you sell screen savers?
At this point we do not sell screen saves of our images.
What does Light Box mean?
Light Box is a function in the shopping / gallery system which allows viewers to collect images that they like into a folder. This way you can browse the website and save the favorite images to review again later. It is a helpful function if you are putting together a group of images or want to see all of the favorites before choosing images to purchase.

The Light Box function will also allow registered users to email their Light Box folder to others to view. This is very helpful for art directors, art buyers, curators, etc... who need to show groups of images to others before decisions are made.
BOOKS
I would like a book personalized. Is this possible?
Limited Signed Editions books ($125) can not be personalized since they are already signed, sealed and waiting to be shipped from a mainland USA distribution center. However, the Collector's Edition books are all in Hawaii, so these can be personalized. If you would like a Collector's Edition book personalized, let us know in the message box provided during checkout.
Are your books only available through this website?
The books are only sold on our website and are not sold through any major book store chain or online site such as Amazon.com
We own a store and would like to wholesale the book. Is this possible?
The books are only sold on our website and are not sold through stores or other websites.
We would like to purchase the book in large quantities. Do you provide discounts for large orders?
If the book is purchased in large quantities for corporate gifts, special events, placement in hotel rooms, etc... we do provide discounts. Fill out our Contact Form (subject: Books) and let us know your order quantity and project details.
We would like to review the book for TV, Magazine, Newspaper or other high exposure media. Do you provide books for media reviews?
We do provide copies of the book to reputable media outlets with high exposure. Fill out our Contact Form (subject: Licensing) and let us know your media outlet name and we will review your request.
Where are Clark's next book signings?
For a list of upcoming book signings, slideshow presentations and exhibits, visit the Tours page.
We have an event where we would like to invite Clark Little to do a slideshow and book signing. Is this possible?
Clark does attend events and special functions in which he presents his slideshow and conducts book signings. If the event is outside Hawaii, it would need to be tied into a tour near your area or there would need to be a budget to bring Clark over. Fill out our Contact Form (subject: Slideshow / Book Tour / Exhibits) and let us know details about your event including dates and if there is a budget for travel and accommodations.
POSTCARDS / CALENDARS
Where can I view the selection of available postcards?
The entire collection of available postcards can be viewed on our Postcard page.
Do you have a calendar available?
Yes. We usually have new calendars available from late summer through the end of the year. Each year the calendars sell out, so purchasing early is recommended. Details at the Calendar page.
IMAGE LICENSING / IMAGE USE
Are Clark's images available for book covers, advertisements, and other commercial usages?
Yes. Clark's images are right's managed and available for commercial licensing. Licenses start at $400. Fill out our Contact Form (subject: Licensing) and let us know the details of the project including end-client, industry, image name, image usage, size, quantity, territory and any other information necessary to put together a quote. If you have a project budget, let us know that amount and we may be able to take that into consideration.

Since we already have many licensing agreements in place, all new projects will need to be checked against existing agreements and any restrictions that may apply.
I would like to paint or reproduce one of Clark's images. Is this possible?
We do not provide permission to reproduce Clark's art due to our need to protect copyrights and licensing agreements. This includes requests to paint one of Clark's images for personal use.
I would like to use Clark's image in my website. Is that OK?
Clark's images can not be used in any WEBSITE DESIGN without a proper licensing agreement. For non-commercial usage, if you have a blog and would like to write about Clark or show his images as a post, you can use the watermarked images found on our website without a licensing agreement. Photographer credit and a link back to www. ClarkLittlePhotography.com is required.
SLIDESHOW / BOOK SIGNINGS / EXHIBITS
We have an event where we would like to invite Clark Little to do a slideshow and book signing. Is this possible?
Clark does attend events and special functions in which he presents his slideshow and conducts book signings. If the event is outside Hawaii, it would need to be tied into a tour near your area or there would need to be a budget to bring Clark over. Fill out our Contact Form (subject: Slideshow / Book Tour / Exhibits) and let us know details about your event including dates and if there is a budget for travel and accommodations.
Where are Clark's next book signings and slideshow events?
For a list of upcoming book signings, slideshow presentations and exhibits, visit the Tours page.
We would like to do a special exhibit of Clark's work in our museum or gallery. Is this possible?
Yes. Clark exhibits his artwork around the world. So far we have done exhibits in Brazil, Japan, Canada and the US (Hawaii, California, Michigan and Iowa).

We are always interested to hear of new opportunities. Please provide details of the exhibit (amount of pieces, date of the exhibit, solo / group show, etc.) and website link to your museum or gallery through our Contact Form (subject: Slideshow / Book Tour / Exhibits).
ACCOUNT SETUP / WEBSITE PROBLEMS
I am unable to setup an account on your site. What am I doing wrong?
If your username or password includes spaces or special characters, our user account system will not accept it. Please keep your username and passwords to alphabet characters and numbers. It is case sensitive, so remember the username and password exactly as you inputted it. If you are having further problems, then send us a request to setup an account with our Contact Form (subject: Account Setup / Website Problems).
My order status under my account says "pending". What does this mean?
"Pending" status means your credit card issuing bank is processing the request, the purchase has been declined or there was an interruption during your checkout and the order did not go through.

Credit card purchases generally go through with in a few minutes. If your order is still "pending" after several hours it is safe to assume the purchase did not go through. The credit card could have been declined for various reasons including insufficient funds or a different shipping address as billing address. The checkout process could have also been interrupted causing the payment processor to decline the request.

It is recommended to try to purchase again, or contact us to request an email invoice which will be billed using a different method. Contact Form (subject: Print / Postcard Orders or Book Orders).

If your purchase was using Paypal eCheck function, there are rare cases in which it may take 4-5 days for the eCheck to clear.
ABOUT CLARK LITTLE
I would like to know more about Clark Little. Where can I find information?
Clark's information including how he got into photography and a list of his projects are listed on the Bio page. There are also many articles written about Clark which can be found on our News page.

Some of the detailed articles include Nikon World (Mar 2010), Sierra (Feb, 2010), Honolulu Advertiser (Nov, 2009), Nature's Best Photography (Jul, 2009) and Hana Hou (Feb, 2009).
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